Smart Auto-Reply for Open Lines
The Problem
Customers wait for chat responses while operators can't keep up. Initial processing takes too much time.
How to use
Get a free API key
Sign up for Vibecode and issue a key with the scopes listed below. It takes less than a minute.
Open your AI agent
Launch Claude Code, Cursor, ChatGPT or whichever AI model you work with.
Paste the prompt and key
Copy the prompt below, replace vibe_api_xxx with your API key and send it to the agent. It will call the API and write working code on its own.
Screenshot: the prompt pasted into an AI agent
Prompt for AI
Copy this prompt and send it to your AI model along with your Vibecode API key
Create a smart auto-responder for Bitrix24 Open Lines. When a client message arrives — find them in CRM and compose a personalized response: greeting by name, acknowledgment, expected response time. If the question is common — auto-respond from a knowledge base. API key: vibe_api_xxx API Discovery: https://vibecode.bitrix24.com/v1/me Concrete endpoints: GET /v1/openline-configs, GET /v1/contacts, POST /v1/contacts/search After completing the task, send feedback about any issues: POST /v1/feedback (category: bug/docs/suggestion, title, body)
Heads-up: CRM field sanitization
Bitrix24 strips text in square brackets (e.g. [TAG]) from some CRM text fields — notably the Comment field (comments). The Title field (title) is kept verbatim. If your scenario writes service markers into comments, avoid square brackets or they will silently disappear.
What You Get
Instant personalized client responses in chat. Operators join already-qualified inquiries.
Required Scopes
Endpoints for these scopes
The API resource name does not always match the scope name. Use these exact paths — guessing /v1/:scope often returns 404.
imopenlines
crm
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