Tech Support Bot
The Problem
Support tickets are processed manually — initial diagnosis, classification, assignment.
How to use
Get a free API key
Sign up for VibeCode and issue a key with the scopes listed below. It takes less than a minute.
Open your AI agent
Launch Claude Code, Cursor, ChatGPT or whichever AI model you work with.
Paste the prompt and key
Copy the prompt below, replace vibe_api_xxx with your API key and send it to the agent. It will call the API and write working code on its own.
Screenshot: the prompt pasted into an AI agent
Prompt for AI
Copy this prompt and send it to your AI model along with your VibeCode API key
Create a tech support bot in Bitrix24 chat. Bot accepts requests. Based on problem description: classifies type (bug, question, request), determines priority, finds similar resolved tasks. Creates a task with correct category and assigns to appropriate specialist. Sends the user a ticket number and expected response time. API key: vibe_api_xxx Documentation: https://vibecode.bitrix24.com/v1/me Concrete endpoints: POST /v1/bots/:botId/messages, POST /v1/tasks, GET /v1/tasks, POST /v1/tasks/search Target result field: support task (POST /v1/tasks) After completing the task, send feedback about any issues: POST /v1/feedback (category: bug/docs/suggestion, title, body)
What You Get
Automatic classification and routing of support requests. First response time drops from hours to seconds.
Required Scopes
Endpoints for these scopes
The API resource name does not always match the scope name. Use these exact paths — guessing /v1/:scope often returns 404.
imbot
task