Managers waste time switching between chat and CRM to check deal status or client contacts.
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Create a chat bot in Bitrix24 that helps managers work with CRM right from the chat. When a user sends a client name or deal number — the bot finds and shows: deal name, amount, stage, assignee, recent activities. If the user writes 'my deals' — the bot shows a list of open deals. API key: vibe_api_xxx Documentation: https://vibecode.bitrix24.com/v1/me Concrete endpoints: GET /v1/deals, GET /v1/deals/:id, GET /v1/contacts, GET /v1/companies, GET /v1/activities, POST /v1/bots/:botId/messages Target result field: bot reply to chat (POST /v1/bots/:botId/messages) After completing the task, send feedback about any issues: POST /v1/feedback (category: bug/docs/suggestion, title, body)
Bitrix24 strips text in square brackets (e.g. [TAG]) from some CRM text fields — notably the Comment field (comments). The Title field (title) is kept verbatim. If your scenario writes service markers into comments, avoid square brackets or they will silently disappear.
A chat bot in Bitrix24 that instantly finds deal and client information. Managers get CRM data without leaving chat — saving 30+ minutes daily.
The API resource name does not always match the scope name. Use these exact paths — guessing /v1/:scope often returns 404.
crm
imbot
Managers can't see the big picture: how many deals are in progress, which ones are stuck, where intervention is needed.
Managers process leads in order of arrival, not priority. Hot prospects wait in the queue.
Managers can't accurately forecast monthly revenue — data is scattered across deals.